Help

Welcome to Serene Decor's operated by Swift Cart LLC Help Center! We're here to assist you with any questions or concerns you may have about our products, services, or website. Below are some commonly asked questions and helpful information to guide you through your Serene Decor experience.

1. Ordering and Payment

  • How do I place an order? Simply browse our website, select the items you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your order.

  • What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay securely with PayPal.

2. Shipping and Delivery

  • How long will it take to receive my order? Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method selected during checkout.

  • Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery online.

3. Returns and Exchanges

  • What is your return policy? We offer a 30-day return policy for eligible items. If you are not completely satisfied with your purchase, simply contact our customer service team to initiate a return.

  • How do I return an item? Please contact us at refunds@serene-decor.com to request a return authorization and instructions on how to return the item. Please note that return shipping costs are the responsibility of the customer.

4. Product Information

  • Do you offer product warranties? Some of our products may come with manufacturer warranties. Please refer to the product description or contact us for more information about specific warranties.

  • Can I request swatches or samples? Yes, we understand that choosing the right colors and fabrics is important. Contact our customer service team to request swatches or samples of our products.

5. Contact Us

If you have any other questions or need further assistance, our customer service team is here to help. You can reach us by email at support@serene-decor.com or by filling out the contact form on our website.

Thank you for choosing Serene Decor operating under Swift Cart LLC for your home decor needs!